Returns & Exchanges

At Chaves Knives, we stand by the craftsmanship of our lifestyle gear and offer a 30-day return window for items in original, unused condition. If you are not completely satisfied with your purchase, we are here to ensure a seamless exchange or refund process.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

3

Ship the Item

Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Quality Inspection & Refund

Once our warehouse receives and inspects your return for quality compliance, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing